In this paper, we consider a single server retrial queue MMPP|M|1 with two way communication and multiple types of outgoing calls. Calls received by the system occupy the device for operating, if it is free, or are sent to orbit, where they make a random delay before the next attempt to occupy the device. The duration of the delay has an exponential distribution. The main issue of this model is an existence of various types of outgoing calls in the system. The intensity of outgoing calls is different for different types of outgoing calls.
Most of the studies on models with retrials are devoted to the research of the number of applications in the system or in the source of repeated calls using asymptotic and numerical approaches or simulation. Although one of the main characteristics that determines the quality of the communication system is the number of applications served by the system per unit of time. Information on the characteristics of the output processes is of great practical interest, since the output process of one system may be incoming to another.
